The primary Benefits of a VoIP System are:
- One Wiring system
Instead of separate wiring for telephones and separate wiring for data, all data and voice are on the LAN. There is usually plenty of bandwidth available on a well designed LAN.
- Web based administration
With a VoIP system, all system administration functions are performed on the network usually through a browser based administration program. This means that the system can be modified from anywhere if required.
- Leveraging the Internet for telephone calls
When calls flow over the Internet, long distance charges are avoided. This is great for remote workers who can stay logged into the office all the time without incurring any additional charges.
- Private Instant messaging
Instant Messaging is a great corporate tool when used properly. With a VoIP system, Instant Messaging can be limited to corporate business eliminating some of the security issues associated with public Instant Messaging sites and provides complete control to management.
- Peer to Peer phone calls
All calls are Peer to Peer. This is a big advantage over the traditional PSTN. The call is set up by the VoIP server then the call flows between the two endpoints. All of the voice or video traffic is direct between the two endpoints reducing the congestion at the server.
- Peer to Peer Video
Video sessions can be set up between endpoints.
- Remote users
Everyone who is logged into the system is capable of receiving and originating calls. If an employee is at a remote office in Seattle and a call comes into the corporate headquarters in Chicago, the call can be directed to the employee in Seattle just as if that person were in Chicago. The use of the corporate communication resources such as voice mail, automated attendant and email are all centralized simplifying all support and maintenance.
- Presence Management
VoIP applications can take advantage of presence management. This is a function of the system that allows users to set how other users view their presence on the system. Most systems have tremendous flexibility. This is not too different from using the “do not disturb” button on your legacy PBX telephone, but it really comes into its own when using a soft phone.
- Reduced Costs
Cost reduction in operating a VoIP system covers just about all areas of the business.
- Investment Protection
VoIP and in particular SIP based VoIP products offer investment protection. While the industry is moving toward IP communications technologies, users are adopting these technologies at a gradual rate. This trend is nothing new.
Since it is apparent that all communications will be IP based within the next 10 years, it makes good sense to begin the shift toward VoIP as soon as practical. Investing now in a VoIP solution that provides interoperability with the new technologies that are available over the next several years makes a lot of sense.
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